SignalSafe Privacy Policy

Last Updated: 4 July 2026 · Effective Date: 4 July 2026

This Privacy Policy forms part of the SignalSafe Terms of Service. SignalSafe is a community safety and emergency-response application for the member states of the Organisation of Eastern Caribbean States ("OECS"): Antigua and Barbuda, the Commonwealth of Dominica, Grenada, Montserrat, Saint Kitts and Nevis, Saint Lucia, and Saint Vincent and the Grenadines (the "Supported Countries"). The country you select during sign-up is your "Home Country".

1. Introduction

SignalSafe ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, share, and protect your personal data when you use the App in any Supported Country.

2. Data we collect

• Account data — name, email address, age confirmation, Home Country, optional profile photo.
• Authentication data — Firebase Authentication identifiers and, where you sign in via Google, the Google account identifier issued to us by Google.
• Report content — names, descriptions, photographs, last-known location coordinates, narrative descriptions, and any other information you submit in a Report (including missing/wanted person reports, sightings, minor-offence reports, and infrastructure reports).
• Location data — geo-coordinates submitted as part of a Report or sighting, and, where you grant the permission, your approximate device location used to suggest your Home Country.
• Messaging data — messages exchanged between citizens and Law-Enforcement Accounts. These are stored encrypted; per-chat keys are issued server-side and gated to chat participants and the assigned law-enforcement personnel.
• Device and diagnostic data — operating-system version, device model, app version, Firebase Cloud Messaging token, crash logs, and basic performance metrics.
• Advertising identifiers — the App displays advertising through Google Mobile Ads. Google may process device advertising identifiers (e.g. Android Advertising ID, Apple IDFA) subject to its own privacy policy at https://policies.google.com/privacy.

3. How we use your data

• to operate the App, including authentication, country scoping, moderation, and chat;
• to dispatch Amber Alerts and incident notifications;
• to investigate misuse and enforce our Terms;
• to respond to lawful requests from competent authorities in Supported Countries;
• to serve ads via Google Mobile Ads (the ads provider receives only what is required by its SDK; we do not sell your personal data to advertisers);
• to debug, monitor, and improve the App in aggregated or anonymised form.

4. Legal basis (where applicable)

Depending on your Home Country, processing may rely on one or more of: your consent, the performance of a contract with you, compliance with a legal obligation, the protection of vital interests of you or another person, or the legitimate interests of SignalSafe in operating a community-safety service. You may withdraw consent at any time by deleting your account; this does not affect the lawfulness of processing carried out before withdrawal.

5. Sharing

We share data only:

• with law-enforcement and other competent authorities in your Home Country, in response to a lawful request, an emergency, or your express direction;
• with SignalSafe Moderators for the purpose of reviewing Reports (and, for infrastructure reports, with verified infrastructure personnel in your Home Country);
• with Google (Firebase, Cloud Messaging, Mobile Ads, Maps Platform), Apple Push Notification service, and other infrastructure providers strictly to the extent required to operate the App;
• with successors in interest in the event of a merger, acquisition, or sale of substantially all of SignalSafe's assets, subject to the same protections that applied beforehand.

We do not sell your personal data.

6. International transfers

The App's infrastructure is operated by Google Cloud and Firebase, which may store data outside the OECS region. Where applicable law requires it, transfers are made under standard contractual clauses or an equivalent lawful mechanism.

7. Retention

We retain personal data only for as long as necessary to provide the App, comply with applicable law, resolve disputes, and enforce our Terms. Approved Reports are retained until they are archived or until the underlying matter is resolved. Completed infrastructure reports are deleted automatically seven (7) days after they are marked "FIXED" or "DISMISSED". Anonymised analytics may be retained indefinitely. Account data is deleted within thirty (30) days of a verified deletion request, subject to legal hold.

8. Your rights

Subject to the law of your Home Country, you may have the right to:

• access the personal data we hold about you;
• request that we correct inaccurate or incomplete data;
• request erasure of your data;
• object to or restrict certain processing;
• port your data to another provider;
• lodge a complaint with the supervisory authority in your Home Country (see Appendix A of the Terms of Service).

To exercise these rights — including account deletion — use Settings → Privacy & Security → Delete Account in the App, or contact signalsafe268@gmail.com from the email address associated with your account.

9. Children's privacy

The App is not directed at children under the age of consent in their Home Country. We do not knowingly collect personal data from such children without verifiable parental consent. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. Security

We implement reasonable technical and organisational safeguards, including:

• TLS for data in transit;
• Firebase server-side rules enforcing per-country scoping and role-based access;
• per-chat encryption keys gated by Cloud Functions rather than embedded in the client;
• restricted internal access on a need-to-know basis.

No method of electronic storage is one-hundred-percent secure, and we do not guarantee absolute security.

11. Changes to this Privacy Policy

Material changes will be notified in the same manner as changes to the Terms. The "Last Updated" date at the top of this document indicates when the latest revision took effect.

12. Contact

General Support / Privacy / Law-Enforcement Inquiries:
signalsafe268@gmail.com

The full SignalSafe Terms of Service — including applicable legislation by country (Appendix A) and emergency contact numbers (Appendix B) — is available at signalsafe-5cf0c.web.app/terms.html.