SignalSafe — Terms of Service and Privacy Policy

SignalSafe Terms of Service and Privacy Policy

Last Updated: 4 July 2026
Effective Date: 4 July 2026

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PREAMBLE — SignalSafe in the OECS
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SignalSafe is a community safety and emergency-response application for the member states of the Organisation of Eastern Caribbean States ("OECS"). At present the App operates in:

• Antigua and Barbuda
• The Commonwealth of Dominica
• Grenada
• Montserrat
• Saint Kitts and Nevis
• Saint Lucia
• Saint Vincent and the Grenadines

(Together, the "Supported Countries". The country you select during sign-up is your "Home Country".)

These Terms apply to every User in every Supported Country. Where a clause refers to "applicable law", it means the laws of your Home Country, supplemented where relevant by the laws of any other Supported Country whose data you access through the App.

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1. ACCEPTANCE OF TERMS
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By creating an account, signing in, or otherwise accessing or using the SignalSafe mobile application (the "App"), you agree to be bound by these Terms of Service and the Privacy Policy below (together, the "Terms"). If you do not agree, do not use the App and uninstall it from your device.

These Terms incorporate, without limitation, the data-protection, cybercrime, electronic-transactions, and privacy legislation in force in your Home Country, as that legislation is amended from time to time. A non-exhaustive list of presently-applicable statutes is set out in Appendix A.

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2. DEFINITIONS
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• "App" — the SignalSafe mobile application and any associated services operated by SignalSafe.
• "User" — any natural person who accesses the App, whether anonymously or through a registered account.
• "Registered User" — a User who has created an account, verified an email address, and selected a Home Country.
• "Administrator" / "Moderator" — a SignalSafe team member or delegate who reviews reports prior to publication.
• "Law-Enforcement Account" — an account that has been formally verified by SignalSafe in cooperation with a recognised police service in a Supported Country.
• "Report" — any user-submitted content describing a missing person, wanted person, sighting, incident, minor offence, or infrastructure problem.
• "Alert" / "Amber Alert" — a high-priority push notification dispatched to Registered Users in a country after a missing- or wanted-person Report has been Approved.
• "BOLO" — "Be On the Lookout"; an internal classification used for Approved Reports.
• "Geo-tag" — a coordinate pair attached to a Report or sighting indicating where an event was observed.
• "Anonymity" — the conditional right of a User to submit content without their identity being displayed publicly within the App. See Section 4(b).

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3. ELIGIBILITY
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a. Minimum age. You must be at least sixteen (16) years of age, or the minimum digital-consent age set by your Home Country (whichever is higher), to create a SignalSafe account.

b. Minors. Users under the age of majority in their Home Country may use the App only with the verifiable consent of a parent or legal guardian. SignalSafe reserves the right to refuse or terminate any account where it has reasonable grounds to believe the User does not meet this requirement.

c. Law-enforcement personnel. Police and other authorised officials may only obtain a Law-Enforcement Account through the formal verification process described in Section 5(d). Self-identification within the App is not sufficient.

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4. USER RESPONSIBILITIES
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a. Account security
Registered Users must provide accurate registration information, keep their login credentials confidential, and notify SignalSafe at signalsafe268@gmail.com immediately upon discovering any unauthorised access. You are responsible for all activity that occurs under your account until such notice is received and acted upon.

b. Anonymity is a privilege, not an absolute right
SignalSafe permits Users to submit Reports and tips without their identity being publicly displayed, in order to encourage civic engagement and protect personal safety. This anonymity is conditional. Where SignalSafe, a Moderator, or a competent law-enforcement authority has reasonable grounds to believe that a User has wilfully submitted false, malicious, defamatory, or misleading content, SignalSafe may:
i. suspend or revoke the User's anonymous-submission privilege;
ii. disclose identifying metadata (including device identifiers, IP address, FCM token, account email, and timestamps) to the relevant national authority pursuant to a lawful request; and
iii. pursue or support civil or criminal proceedings under the cybercrime, defamation, or public-mischief laws of the User's Home Country.

c. Prohibited conduct
You shall not:
• impersonate any person, organisation, government body, or law-enforcement officer;
• submit Reports that you know, or reasonably ought to know, to be false, exaggerated, defamatory, harassing, or designed to cause public alarm;
• use the App to stalk, harass, defame, dox, or otherwise injure any person;
• upload sexually explicit content, content depicting minors in any sexualised context, content inciting violence, or content that infringes any third-party intellectual-property right;
• attempt to bypass authentication, security, rate-limiting, encryption, or moderation systems within the App;
• scrape, harvest, or reproduce the App's data for any purpose other than ordinary personal use;
• use automated tools (bots, scripts, emulators) to interact with the App at scale;
• interfere with the App's servers, infrastructure, or other Users' enjoyment of the App.

d. Reporting requirements
A Report concerning a missing person, wanted person, or sighting must include, where reasonably available:
• full name (or "name unknown");
• physical description and an unobscured photograph;
• last-known location and time;
• verifiable facts only (no speculation, rumour, or third-party hearsay presented as fact).
False or fraudulent Reports may constitute an offence under the applicable laws listed in Appendix A and may attract civil and criminal liability.

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5. FUNCTIONALITY AND USAGE
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a. Country-scoped data
All Reports, posts, comments, chats, and notifications are stored under the Home Country selected by the User who created them. A User changing their Home Country will, from the moment of that change, see and contribute to data scoped to the new country only.

b. Moderation
Every Report is created in a "PENDING" state and is not visible to other Users until an Administrator or Moderator approves it. Moderators may approve, edit, deny, archive, or mark Reports as "FOUND" or "RESOLVED". SignalSafe makes no warranty as to the speed of moderation.

c. Amber Alert dispatch
When a missing- or wanted-person Report is approved, the App dispatches a high-priority push notification to every Registered User in the country to which the Report belongs. On Android the alert uses a dedicated "Critical Alerts" channel with a custom Amber-Alert sound. On iOS it uses the equivalent sound when device settings allow. Subject to device, carrier, and operating-system limitations, these Alerts may override silent and Do-Not-Disturb settings only where the User has expressly permitted the App to do so in system settings.

d. Law-Enforcement Access
Verified Law-Enforcement Accounts may:
• view the full body of an Approved Report, including any associated chat;
• communicate with the submitting User through the App's anonymous chat system;
• update the status of a Report (e.g. "APPROVED" → "FOUND" / "RESOLVED" / "ARCHIVED").
Law-Enforcement Access is granted on a per-country basis and is logged.

e. Anonymous chat between citizens and police
SignalSafe operates an end-to-end-style encrypted chat channel between an anonymous citizen submitter and the law-enforcement account assigned to the case. Encryption keys are issued per-chat through a server-mediated key-exchange function and are not retained on the device beyond what is necessary to read messages.

f. Minor-offence reporting
The App also accepts reports of minor offences (vandalism, illegal dumping, noise complaints, etc.). These are routed to the country's administrator queue and are NOT broadcast via Amber Alert. They use the device's default notification sound.

g. Infrastructure reporting
The App accepts reports of public-infrastructure problems (bad roads and potholes, water leaks, electrical or telecom outages, streetlights, drainage and flooding, sanitation, damaged public property). These are routed to verified infrastructure personnel for the relevant country, who may update the status of a report ("PENDING" → "INVESTIGATING" → "FIXED" / "DISMISSED"); the submitting User is notified of each status change. Infrastructure reports are NOT anonymous: the submitter's display name is visible to infrastructure personnel — and only to them — so that follow-up questions can be asked. Completed infrastructure reports are deleted automatically seven (7) days after being marked "FIXED" or "DISMISSED".

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6. PRIVACY AND DATA PROTECTION
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A consolidated Privacy Policy appears below at Section 13. Read it carefully — it forms part of these Terms.

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7. INTELLECTUAL PROPERTY
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a. SignalSafe ownership. The App, its source code, design, trademarks, logos, and all related materials are the intellectual property of SignalSafe and its licensors, and are protected by copyright, trademark, and related laws in each Supported Country and internationally.

b. User-generated content licence. By submitting any content to the App, you grant SignalSafe a worldwide, royalty-free, non-exclusive, sub-licensable licence to host, store, display, distribute, and operationally process that content for the purposes of providing the App, dispatching Alerts, cooperating with law enforcement, and improving the service. You retain ownership of your content.

c. Third-party content. Open-source components used in the App are licensed under their respective licences; a full list is provided in the in-app "Licenses" screen.

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8. DISCLAIMERS AND LIMITATIONS OF LIABILITY
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a. Service "as is". The App is provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, statutory, or otherwise. SignalSafe does not warrant:
• the accuracy, completeness, or timeliness of any Report;
• the availability of the App at any particular time;
• the timely delivery of any Alert;
• the accuracy of Geo-tag coordinates;
• that the App will be free from defects, errors, or security vulnerabilities.

b. Emergency disclaimer. THE APP IS NOT AN EMERGENCY SERVICE AND DOES NOT REPLACE THE OFFICIAL EMERGENCY NUMBER OF YOUR COUNTRY. If life, limb, or property is in immediate danger, contact your country's emergency services using the numbers in Appendix B.

c. Limitation of liability. To the fullest extent permitted by applicable law, SignalSafe, its officers, contributors, partners, and licensors shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to your use of, or inability to use, the App, including without limitation damages for personal injury, emotional distress, loss of data, loss of goodwill, or reliance on any Report.

d. Aggregate cap. To the extent any liability cannot be excluded under applicable law, SignalSafe's total aggregate liability to any User in any twelve-month period shall not exceed the greater of (i) any sums paid by that User to SignalSafe in that period (which, for free Users, is zero) or (ii) one hundred Eastern Caribbean Dollars (XCD 100.00).

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9. SUSPENSION AND TERMINATION
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a. By SignalSafe. SignalSafe may suspend or terminate any account, with or without notice, for breach of these Terms, submission of fraudulent or malicious Reports, lawful request from a competent authority, or in order to protect Users or the integrity of the App.

b. By the User. You may delete your account at any time from Settings → Privacy & Security → Delete Account, or by emailing signalsafe268@gmail.com from the email address associated with the account. Deletion is irreversible. SignalSafe will erase or anonymise personal data within a reasonable period in accordance with the Privacy Policy and applicable retention obligations.

c. Survival. Sections 4(b), 7, 8, 10, and 11 survive termination.

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10. GOVERNING LAW AND DISPUTE RESOLUTION
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a. Governing law. These Terms are governed by the laws of your Home Country, without regard to conflict-of-laws principles.

b. Informal resolution first. Before commencing any formal proceeding, you agree to attempt in good faith to resolve any dispute by contacting SignalSafe at signalsafe268@gmail.com and allowing a minimum of thirty (30) days for a response.

c. Forum. Any dispute that cannot be resolved informally shall be brought exclusively in the competent courts of your Home Country, save that SignalSafe may seek injunctive relief in any jurisdiction to protect its intellectual property.

d. Class-action waiver. To the maximum extent permitted by applicable law, you waive any right to participate in a class action, class arbitration, or representative proceeding against SignalSafe.

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11. AMENDMENTS
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SignalSafe may amend these Terms from time to time. Material changes will be notified to Registered Users by in-app notification or email at least seven (7) days before they take effect. Your continued use of the App after the effective date constitutes acceptance of the amended Terms.

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12. CONTACT
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General Support / Privacy / Law-Enforcement Inquiries:
signalsafe268@gmail.com

By continuing to use SignalSafe, you confirm that you are at least sixteen (16) years old (or have verifiable parental consent), that you have read and understood these Terms, that you accept the Privacy Policy below, and that you understand the limitations of the App as a community-safety tool.

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13. PRIVACY POLICY
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13.1 Introduction
SignalSafe ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, share, and protect your personal data when you use the App in any Supported Country.

13.2 Data we collect
a. Account data — name, email address, age confirmation, Home Country, optional profile photo.
b. Authentication data — Firebase Authentication identifiers and, where you sign in via Google, the Google account identifier issued to us by Google.
c. Report content — names, descriptions, photographs, last-known location coordinates, narrative descriptions, and any other information you submit in a Report.
d. Location data — geo-coordinates submitted as part of a Report or sighting, and, where you grant the permission, your approximate device location used to suggest your Home Country.
e. Messaging data — messages exchanged between citizens and Law-Enforcement Accounts. These are stored encrypted; per-chat keys are issued server-side and gated to chat participants and the assigned law-enforcement personnel.
f. Device and diagnostic data — operating-system version, device model, app version, Firebase Cloud Messaging token, crash logs, and basic performance metrics.
g. Advertising identifiers — the App displays advertising through Google Mobile Ads. Google may process device advertising identifiers (e.g. Android Advertising ID, Apple IDFA) subject to its own privacy policy at https://policies.google.com/privacy.

13.3 How we use your data
• to operate the App, including authentication, country scoping, moderation, and chat;
• to dispatch Amber Alerts and incident notifications;
• to investigate misuse and enforce these Terms;
• to respond to lawful requests from competent authorities in Supported Countries;
• to serve ads via Google Mobile Ads (the ads provider receives only what is required by its SDK; we do not sell your personal data to advertisers);
• to debug, monitor, and improve the App in aggregated or anonymised form.

13.4 Legal basis (where applicable)
Depending on your Home Country, processing may rely on one or more of: your consent, the performance of a contract with you, compliance with a legal obligation, the protection of vital interests of you or another person, or the legitimate interests of SignalSafe in operating a community-safety service. You may withdraw consent at any time by deleting your account; this does not affect the lawfulness of processing carried out before withdrawal.

13.5 Sharing
We share data only:
• with law-enforcement and other competent authorities in your Home Country, in response to a lawful request, an emergency, or your express direction;
• with SignalSafe Moderators for the purpose of reviewing Reports;
• with Google (Firebase, Cloud Messaging, Mobile Ads, Maps Platform), Apple Push Notification service, and other infrastructure providers strictly to the extent required to operate the App;
• with successors in interest in the event of a merger, acquisition, or sale of substantially all of SignalSafe's assets, subject to the same protections that applied beforehand.
We do not sell your personal data.

13.6 International transfers
The App's infrastructure is operated by Google Cloud and Firebase, which may store data outside the OECS region. Where applicable law requires it, transfers are made under standard contractual clauses or an equivalent lawful mechanism.

13.7 Retention
We retain personal data only for as long as necessary to provide the App, comply with applicable law, resolve disputes, and enforce these Terms. Approved Reports are retained until they are archived or until the underlying matter is resolved. Completed infrastructure reports are deleted automatically seven (7) days after they are marked "FIXED" or "DISMISSED". Anonymised analytics may be retained indefinitely. Account data is deleted within thirty (30) days of a verified deletion request, subject to legal hold.

13.8 Your rights
Subject to the law of your Home Country, you may have the right to:
• access the personal data we hold about you;
• request that we correct inaccurate or incomplete data;
• request erasure of your data;
• object to or restrict certain processing;
• port your data to another provider;
• lodge a complaint with the supervisory authority in your Home Country (see Appendix A).
To exercise these rights, contact signalsafe268@gmail.com from the email address associated with your account.

13.9 Children's privacy
The App is not directed at children under the age of consent in their Home Country. We do not knowingly collect personal data from such children without verifiable parental consent. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

13.10 Security
We implement reasonable technical and organisational safeguards, including:
• TLS for data in transit;
• Firebase server-side rules enforcing per-country scoping and role-based access;
• per-chat encryption keys gated by Cloud Functions rather than embedded in the client;
• restricted internal access on a need-to-know basis.
No method of electronic storage is one-hundred-percent secure, and we do not guarantee absolute security.

13.11 Changes to this Privacy Policy
Material changes will be notified in the same manner as changes to the Terms. The "Last Updated" date at the top of this document indicates when the latest revision took effect.

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APPENDIX A — APPLICABLE LEGISLATION BY COUNTRY
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The following statutes and regulators are the principal instruments governing data protection, cybercrime, and electronic communications in each Supported Country at the date of these Terms. The list is non-exhaustive; legislation is amended from time to time, and other laws (defamation, public-order, criminal, evidence, child-protection, etc.) may also apply.

• Antigua and Barbuda
– Data Protection Act, 2013
– Electronic Crimes Act, 2013
– Electronic Transactions Act, 2006
– Supervisory authority: the Office of the Information Commissioner.

• Commonwealth of Dominica
– Electronic Transactions Act, 2013
– Computer Misuse Act, 2005
– (Comprehensive data-protection legislation is pending; we apply the equivalent standards set out in this Policy in the interim.)

• Grenada
– Electronic Crimes Act, 2013
– Electronic Transactions Act, 2008
– Data Protection Bill (where enacted, as amended).

• Montserrat
– Computer Misuse Act (Cap. 4.07)
– Data Protection Act, 2003 (as amended)
– Applicable instruments of the United Kingdom extending to Montserrat as a British Overseas Territory.

• Saint Kitts and Nevis
– Data Protection Act, 2018
– Electronic Crimes Act, 2009
– Electronic Transactions Act, 2011.

• Saint Lucia
– Data Protection Act, 2011
– Computer Misuse Act, 2011
– Electronic Transactions Act, 2007.

• Saint Vincent and the Grenadines
– Cybercrime Act, 2016
– Electronic Transactions Act, 2007
– (Comprehensive data-protection legislation pending; we apply the equivalent standards set out in this Policy in the interim.)

For up-to-date references, consult the official gazette of your country.

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APPENDIX B — EMERGENCY CONTACTS
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In any life-threatening emergency, contact your country's emergency services FIRST. SignalSafe is a supplementary tool and is not a substitute for these services.

• Antigua and Barbuda
Emergency: 911 / 999
Royal Police Force of Antigua and Barbuda: +1 (268) 462-0125

• Commonwealth of Dominica
Emergency: 999
Commonwealth of Dominica Police Force: +1 (767) 266-2222

• Grenada
Emergency: 911
Royal Grenada Police Force: +1 (473) 440-3999

• Montserrat
Emergency: 999 / 911
Royal Montserrat Police Service: +1 (664) 491-2555

• Saint Kitts and Nevis
Emergency: 911
Royal Saint Christopher and Nevis Police Force: +1 (869) 465-2241

• Saint Lucia
Emergency: 999 / 911
Royal Saint Lucia Police Force: +1 (758) 456-3700

• Saint Vincent and the Grenadines
Emergency: 999 / 911
Royal Saint Vincent and the Grenadines Police Force: +1 (784) 457-1211

Numbers above are provided as a convenience; verify them against current local sources before relying on them.

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SignalSafe is a community-safety tool. Use it responsibly.
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